BroadReach simplifies digital transformation, risk management, and cost reduction, identifying the right solutions and suppliers to achieve your technology goals.
BroadReach is a technology problem solver assisting companies with digital transformation, risk management, and cost reduction. We specialize in managing projects and working responsibly with suppliers. We team up with visionary leaders to tackle risks, cut expenses, and encourage the shift to digital.
Our skilled team follows industry trends and uses tech tools to boost business growth and success. Our commitment to open communication, teamwork, and efficient operations sets us apart. We believe in building trust and aim to create long-term relationships with our clients through honest discussions. We understand teamwork leads to better results, and we know each client has unique needs and challenges.
Choose BroadReach so we can help you reach your full potential. With us by your side, you can face the digital future with confidence, knowing you have a team of experts ready to tackle any challenge that comes your way.
Trust is something that is difficult to earn and easy to lose. At BroadReach, we will earn, keep, and grow trust through clarity and honest communication. By consistently delivering on our expectations of excellence, we will empower our customers to make the best technology decisions with their “eyes wide open.”
At BroadReach, we are all about results, and our process for implementing technology solutions brings forth our core values and utilizes our years of experience delivering best-in-class solutions to our clients. Our approach is simple but proven.
“We engaged BroadReach for help getting internet connections to our facility. They were able to offer us the most reliable and affordable solution. Our partnership with them has grown; Tom and Mike are easy to work with, and I value the relationship. BroadReach's service and quick response time allow me to focus on strategic projects. They are a trusted vendor, always providing the best solutions at the best value. I don't have to shop around as they proactively ensure I have the most cost-effective and reliable connection. We are grateful for their expertise and support in running our network smoothly.”
“Our non-profit organization was not getting the support we needed from our technology vendors. We partnered with BroadReach over eight years ago, which was a game-changer for us. With limited resources, managing our multi-national network with over 45 locations was a challenge, but BroadReach has been there every step of the way. They even provide project management services and support for all our network changes. What's truly impressive is that they are willing to assist on projects they didn't even procure for us initially. That's what I call a true partnership. I highly recommend BroadReach to any organization needing a reliable and valuable partner in the telecom/technology industry.”
“BroadReach was our organization's perfect partner as we transitioned from traditional TDM/PRI services to SIP trunks. It can be tough to keep up with the ever-changing world of telecommunication services and figure out which providers to work with. Thankfully, we found BroadReach, and they were a huge help throughout the project. Thanks to their extensive experience working with providers, BroadReach was able to speed up the process significantly. They introduced us to reliable vendors who consistently delivered high-quality service. With BroadReach's project management expertise, we were able to complete the project on time. We are actively working with BroadReach on a large global cloud contact center migration and RFP. The experience thus far has been great. Their transparency, expertise, and process have been instrumental in this effort. Working with BroadReach has allowed us to stay focused on our strategic initiatives while they handled the technical aspects of the transition. Overall, it was a fantastic experience, and we look forward to continuing to build our relationship with BroadReach.”
“I am delighted to provide a testimonial for BroadReach. We recently installed a new cloud contact center platform. They have been instrumental in bridging the gap between us and the platform vendor, Talkdesk. Their expertise, dedication, and communication make the best customer service experience. Thanks to their efforts, we have improved efficiency and employee satisfaction. I recommend their service to any company seeking a partner to help with a seamless integration and outstanding support.”
“We required a new global phone solution and needed help figuring out where to begin. We were already a BroadReach customer for our communication needs, and with their help, we were able to carefully evaluate multiple providers and find the ideal fit. BroadReach's extensive knowledge and skills made the search easier and more efficient. Our account representative remained involved throughout the process and ensured everything went smoothly.”
“BroadReach has been a fantastic addition to our team! They work together with us and always respond quickly to our needs. They helped us find a robust and redundant global internet solution with SDWan. BroadReach introduced us to providers that have gone above and beyond what we expected, even in hard-to-reach places. Their project management skills and overall process made this transition easy for us. We are so grateful for their collaboration and support!”
“Working with technology suppliers has always been challenging for us. We constantly have to explain our needs to new representatives due to our account management team changing frequently. However, everything changed when we found BroadReach. They helped us implement a data center solution exceeding our expectations. BroadReach has been a trusted partner, always there for us and looking out for our best interests. They even provided their services for free for three years before we officially started working together. With their help, we can stay ahead in the ever-changing technology landscape. The personal touch and constant support from the BroadReach team make them valuable partners we trust.”
“I am extremely pleased with Tom and the team at BroadReach. We trust them completely and rely on them for our global circuits. They are excellent at bringing in the right people to help us achieve our goals. They prioritize what is best for our organization and consistently make the right decisions. Our partnership with BroadReach has spanned over a decade and continues to grow. BroadReach is an integral part of our team, and their commitment to integrity and professionalism is unparalleled. Their process for helping us choose vendors has always resulted in us finding the best provider for our organization.”
"I have worked closely with BroadReach for the past four years while we transformed our network architecture and pursued global telecom solutions. I truly appreciate their technical expertise and ability to solve problems quickly, producing exceptional results. Their ability to track details and manage projects has allowed my team to focus on other challenges. BroadReach is dedicated to our success, and I consider them a trusted advisor."
"We've been working with BroadReach Communications for a long time, and they have always procured and supported our traditional telco services. Over the past few years, they've introduced us to amazing vendors. Recently, they have helped us run RFPs and RFIs, including the evaluation, procurement, and transition to a cloud-based omnichannel contact center. We enjoy the events and webinars they host that keep us ahead of the technology changes that allow us to build stronger relationships, and we trust that they always have our best interests in mind. We meet with the BroadReach team bi-weekly with our account manager and project manager to ensure our projects are completed on time and within budget. They have been a reliable resource for escalation support. Working with BroadReach is easy, and I want that with all my technology partners!"
I had a billing problem with my previous service provider that seemed impossible to resolve due to constant changes in our account team. Then, BroadReach stepped in, offering their help. In just a few weeks, they solved my issue effortlessly, like magic. Since then, I've trusted BroadReach with other projects, and their performance has been flawless. They understand technology, and their team's passion for helping us is evident, showing strong leadership. BroadReach has become my trusted advisor for all things technology.
For many small and mid-sized businesses in healthcare, finance, manufacturing, or education, compliance is not optional. Regulations like HIPAA, PCI-DSS, SOX, and others come with strict requirements and real consequences
Many businesses still rely on firewalls and VPNs to protect their networks. These tools served their purpose when users and data stayed inside a traditional office. That is no longer
Microsoft shaking up the tech scene with its decision to decouple Teams from the Office 365 (now rebranded as Microsoft 365) licensing is a move that’s stirred quite a bit
One of our favorite annual events did not disappoint in 2023! The Give Back Bird Hunt was able to raise over $2000 for the Marine Toys for Tots foundation! A fun afternoon of pheasant hunting, clay shooting, great conversation, and prizes!
The first-ever BroadReach Summer Scramble, hosted at the beautiful Troy Burne Golf Course, offered an incredible experience for golf lovers of all skill levels. We were so grateful to be able to show our gratitude to our wonderful customers at this event. The day was full of conversation, laughs, food, drinks, and golf.
With over 30 years of experience in the Communications Industry, Jon brings a wealth of knowledge and a proven track record of enhancing customer satisfaction and building lasting client relationships. He blends deep technical expertise with strong business acumen, consistently delivering results through a customer-first mindset and a commitment to excellence.
Jon is known for his ability to navigate complex challenges, support evolving technologies, and maintain a steady focus on strategic growth. His collaborative style and dedication to service have made him a trusted partner to clients and colleagues alike.
Outside of work, Jon enjoys spending quality time with family and friends, exploring the outdoors, and traveling to new places
With more than 20 years of experience in the communications industry, Jim has built a distinguished career in sales leadership, consistently delivering exceptional results and driving business growth. As the Sales Director at BroadReach, he brings a wealth of expertise in leading high-performing teams, developing and executing strategic sales initiatives, and building long-lasting client relationships. Throughout his career, Jim has demonstrated an ability to identify market opportunities, optimize sales processes, and exceed targets, making a significant impact on both revenue and customer satisfaction. Outside of his professional achievements, Jim values quality time with family and enjoys the great outdoors. Whether it’s relaxing by the lake, enjoying ice fishing in the winter months, or traveling to warm ocean-side destinations to unwind, he cherishes moments of leisure and adventure. This balance between work and personal life allows Jim to recharge and stay motivated to continue delivering excellence in all areas of life.
With over two decades of experience in administrative positions, and seven years of experience at BroadReach as an Executive Support Coordinator, Jen has developed a strong foundation in supporting high-level executives and ensuring financial integrity within the organization. Her proactive approach to problem-solving and attention to detail has enabled her to streamline operations and maximize revenue. Alongside her professional pursuits, she finds joy in spending quality time with her family, caring for her chickens and other animals, and engaging in outdoor activities to recharge and maintain a healthy work-life balance. She is committed to continuous growth and leveraging her skills to make a positive impact in both her personal and professional endeavors.
As a seasoned professional with two decades of experience in the communications industry, Pauline is a highly accomplished Client Implementation and Support Manager. Throughout her career, she has consistently excelled in overseeing and implementing complex projects, displaying exceptional organizational skills and an innate ability to drive successful outcomes. Beyond her professional achievements, her passion for travel and history has fueled a deep appreciation for cultural exploration and an appreciation for the world’s rich heritage. With a unique blend of expertise and diverse interests, she embodies a dynamic individual committed to excellence and continuous growth.
With an extensive 26-year background in the communications industry, Tiffany has built a solid foundation of knowledge and expertise. During her seven years at BroadReach, she has excelled as a dedicated Client Implementation and Support Manager, overseeing and successfully delivering complex projects from initiation to completion. Her ability to effectively communicate, collaborate, and adapt to dynamic environments has consistently resulted in on-time and on-budget project outcomes. Committed to driving operational efficiency and exceeding client expectations, she brings a wealth of experience to every project she undertakes. Beyond her professional pursuits, she loves spending time outdoors and at the cabin with her family, enjoying nature and creating memories.
With over 25 years of expertise, Dan has consistently excelled in delivering tailored solutions to enhance customer experiences and drive business growth. His diverse background in engineering, product development, marketing and account management demonstrates his ability to design and implement complex solutions while understanding client requirements and expectations. With a strong foundation in technical project management and service delivery, Dan brings a comprehensive skill set to empower clients with secure, managed services and innovative tech solutions. In his free time, Dan enjoys traveling with his family, hiking, fishing, and taking in a movie.
With over 12 years of experience in account management and revenue growth, Steve Bernard is a results-driven professional who consistently exceeds expectations. Demonstrating a proven track record in achieving sales targets and fostering long-term partnerships, Steve is dedicated to delivering exceptional value and ensuring client success. Outside of work, Steve finds joy in spending quality time with family, cherishing moments with friends, and engaging in various outdoor activities.
Thea Rasmussen is a seasoned professional with over 15 years of experience in the field of customer experience (CX) strategy. As the Director of CX Strategy at BroadReach Communications, she leverages her extensive expertise to drive impactful and innovative solutions for clients. With a keen understanding of customer needs and market trends, Thea consistently delivers strategies that optimize customer satisfaction, retention, and overall business growth. Outside of work, she enjoys spending quality time with her wife and two kids, nurturing a fulfilling personal life alongside her professional achievements.
As the Director of Operations, Suzie brings over 18 years of experience to the table. With a proven track record of driving growth and enhancing customer satisfaction, she is passionate about optimizing sales processes and supporting teams to achieve their goals. Her expertise lies in strategic planning, team leadership, and implementing effective support systems, ensuring seamless operations and outstanding results for BroadReach. During her downtime, Suzie enjoys the simple pleasures of quality time with family and friends, and the excitement of exploring new destinations.Operations
Drawing from over two decades of experience in the communications industry, Christina has spent the last three years as the Director of Operations, spearheading initiatives to ensure outstanding service delivery and customer satisfaction. With a proven track record of success, Christina has effectively streamlined support operations and implemented strategies to optimize service quality and efficiency. Her unwavering commitment to excellence has fostered authentic client relationships and positioned her as a trusted leader in the industry. Beyond her professional pursuits, Christina finds fulfillment in her role as a parent, supporting and cheering for her daughter as she shines on the volleyball court.
Nate is a highly accomplished Director of Technology with a remarkable 20-year career in the industry. He excels in business leadership, IT management, and solution engineering, bringing strategic expertise to drive innovation and achieve outstanding results. Outside of work, Nate finds joy in spending quality time with his family, unwinding at the cabin by the lake, and engaging in outdoor activities. An avid hockey player and enthusiast, he also thrives on the camaraderie and exhilaration that the sport brings.
With over two decades of experience in the Technology Services and Telecommunications industry, Tom McKeown is driven by a deep passion for delivering exceptional customer experiences. He takes immense pride in fostering an extraordinary team and a thriving culture at BroadReach, which has earned the company recognition as one of the best places to work in MN. Tom’s unwavering dedication lies in actively collaborating with employees and customers from the outset, leveraging technology to unravel complex business challenges and drive successful outcomes. Outside of work, Tom enjoys spending quality time with family and friends, indulging in various water sports including fishing, sailing, wake surfing, and just spending time on the lake, as well exploring new destinations through travel.